Old Mutual Multiskilled Consultant Graduate Internship: A Practical Guide

Key Takeaways

• The Old Mutual Multiskilled Consultant Graduate Internship offers South African graduates hands-on experience in financial services, focusing on customer service and client needs.
• Interns will handle customer queries, assist with product support, build relationships, and ensure compliance with company policies and regulations.
• Applicants need a Grade 12 certificate, a relevant degree, strong communication and problem-solving skills, and computer proficiency.
• Applications must be submitted online via the Old Mutual careers portal by the deadline of September 22, 2026.

Kickstart Your Career with Old Mutual’s Multiskilled Consultant Graduate Internship

Are you a recent graduate eager to launch your professional journey in the financial services sector? Old Mutual is offering a valuable opportunity for South African graduates to gain hands-on experience as a Multiskilled Consultant. This internship program is designed to equip you with the skills needed to provide excellent customer service and understand the diverse needs of clients. If you’re looking to build a career with a reputable organization, this program could be your ideal starting point.

About the Old Mutual Graduate Internship

The Multiskilled Consultant Graduate Internship Programme 2026 / 2027 at Old Mutual aims to nurture emerging talent. Interns will play a key role in ensuring a positive customer experience by understanding client needs, managing expectations, and offering appropriate solutions. A significant part of the role involves guiding customers to the correct service channels while adhering to productivity, procedural, and quality standards. This internship provides a solid foundation for a career in customer service and financial consulting.

Key Responsibilities of a Multiskilled Consultant Intern

As a Multiskilled Consultant intern, you will be involved in a variety of tasks that contribute to the smooth operation of customer service. Your duties will include:

• Customer Service Delivery: Providing professional and customer-focused service across various interaction points.
• Product and Service Support: Assisting customers with a range of products, services, and communication channels.
• Needs Identification: Recognizing customer needs and recommending suitable products, services, or solutions.
• Query Management: Handling customer queries and cases from the moment they are raised until they are resolved.
• Relationship Building: Developing and maintaining strong customer relationships to foster loyalty and retention.
• Process Improvement: Identifying recurring customer issues and suggesting ways to improve services and processes.
• Quality Assurance: Maintaining high standards of quality, accuracy, and professionalism in all customer interactions.
• Administrative Tasks: Accurately completing administrative duties within set timeframes.
• Team Collaboration: Working with internal teams, business partners, and service providers to resolve customer issues effectively.
• Performance Targets: Meeting individual and team goals related to performance, service, quality, and productivity.
• Compliance: Ensuring all customer interactions and transactions comply with regulatory requirements, company policies, and risk management practices.
• Continuous Learning: Staying updated on products, processes, market changes, and regulatory requirements.
• Digital Assistance: Helping customers navigate and utilize self-service and digital platforms.
• Feedback Capture: Recording customer trends, feedback, and concerns to support ongoing improvements.
• Team Engagement: Participating in team meetings, coaching sessions, and knowledge-sharing activities.

Requirements for Applicants

To be considered for the Old Mutual Multiskilled Consultant Graduate Internship, candidates must meet the following criteria:

• Education: A Grade 12 / Matric certificate and a relevant Degree.
• Communication Skills: Excellent verbal and written communication abilities are essential.
• Work Ethic: The ability to perform well under pressure and work effectively within a team.
• Problem Solving: Strong judgment and problem-solving skills are required.
• Computer Skills: Proficiency in computer use, including Microsoft Office.
• Typing Skills: Good typing speed and accuracy.
• System Knowledge: Familiarity with Old Mutual systems such as BANCS, BIZAGI, Outlook, and CMOS is beneficial.

Skills and Competencies Valued by Old Mutual

Old Mutual seeks candidates who demonstrate key attributes that align with their company values. These include:

• Client Focus: A genuine commitment to understanding and meeting customer needs.
• Gaining Commitment: The ability to secure agreement and move forward with solutions.
• Initiating Action: Proactively taking steps to achieve goals.
• Ownership: Taking responsibility for tasks and outcomes.
• Technical Knowledge: Specific knowledge of systems like Bancs, Bizagi, and CMOS is advantageous.

How to Apply for the Internship

Interested candidates are encouraged to submit their applications online through the Old Mutual careers portal. The closing date for applications is 22 September 2026.

Apply here for the Old Mutual Multiskilled Consultant Graduate Internships 2026 / 2027

Make sure to submit your application well before the deadline to be considered for this exciting opportunity.

Conclusion

The Old Mutual Multiskilled Consultant Graduate Internship offers a fantastic chance for graduates to gain practical experience in the financial services industry. By focusing on customer needs, problem-solving, and continuous learning, interns can develop a strong foundation for a successful career. If you meet the requirements and are eager to contribute to a leading financial institution, be sure to submit your application by the September 22, 2026 deadline.

Frequently Asked Questions