Many young South Africans hit the same wall after graduating: employers want experience, but nobody will hire you to get it. MiWay’s Client Services Internship is one of the programmes that breaks that cycle. It gives you a full year inside a well-known insurance company, working with real clients and real systems. This guide covers what the programme is, what the work involves, who qualifies, how to apply, how to prepare for each selection stage, and how to turn the 12 months into a lasting career.
1. Where to Apply (Direct Link and Steps)
I could not verify a stable direct URL to the live vacancy. Job postings expire, and links on third-party sites are often outdated. This is the safest route:
- Go to the official MiWay website, miway.co.za, and open the Careers section. MiWay is part of Sanlam, so the vacancy may also appear on Sanlam’s careers portal.
- Search for “Client Services Intern”, or filter by Midrand.
- Open the advert, read it fully, and click Apply.
The Edupstairs page for this internship has an apply button that points to the official portal: https://www.edupstairs.org/miway-client-services-internship-programme-2026/
Apply only through MiWay’s or Sanlam’s own careers channels. The application is free.
2. About MiWay and the Sanlam Group
MiWay is a licensed short-term insurer that offers non-life products such as motor and household insurance. Short-term insurance covers things you can lose or damage, like cars, homes and belongings, as opposed to life cover, which pays out on death or disability.
MiWay belongs to the Sanlam Group, one of South Africa’s major financial services groups. The group operates through five business clusters: Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz and Santam, as well as MiWay and the Group Office.
This matters for an intern. Training at a company inside a large group can expose you to a wide network of departments and possible future roles. Sources describing the programme note that high-performing interns may find opportunities in other divisions of the group. That is not a promise, but it is a real advantage.
3. What Is the Client Services Internship?
The programme places young people in the Client Services department. It is a 12-month internship based in Samrand (Kosmosdal), Midrand, Gauteng. Interns work under supervision and handle entry-level administrative and client service tasks. It is designed for people who are starting out, so you are expected to learn on the job.
Quick facts
| Detail | Information |
|---|---|
| Programme | Client Services Internship 2026/2027 |
| Company | MiWay (Sanlam Group) |
| Department | Client Services |
| Duration | 12 months |
| Location | Samrand (Kosmosdal), Midrand, Gauteng |
| Closing date | Not confirmed in the sources I found |
| Application fee | None |
A separate MiWay IT internship posted in October 2026 shows a 12-month duration starting 01 February 2027. That is a different programme, but it suggests MiWay’s 2027 interns begin early in the year. Confirm the start date for the Client Services role in the live advert.
4. What Will You Do Day to Day?
MiWay’s earlier Client Services intake lists these responsibilities, and the 2026/2027 role is likely similar:
- Capturing data and updating client information
- Speaking to clients and internal stakeholders by phone
- Handling calls transferred from the internal message centre
- Auditing calls, transcribing them and reporting any errors found
- Checking your own work for accuracy and completeness before submitting it
- Working with different stakeholders, including a vehicle tracking company
- Completing work items on time according to service-level agreements
What this looks like in practice
- Phone and screen work. You will spend much of your day speaking to people and typing information into systems.
- Accuracy over everything. In insurance, one wrong digit in a policy number or ID can create a serious problem for a client. That is why checking your own work is part of the job.
- Deadlines. A service-level agreement is a promise to respond or resolve a request within a set time. Expect your work to be measured against these.
- Quality checks. Auditing calls means listening for mistakes, so you learn what good service sounds like.
5. Eligibility: Who Can Apply?
Based on the most recent Client Services advert I found, applicants should have:
- A Grade 12 / NQF Level 4 certificate
- A degree or diploma (this requirement appeared in the earlier advert)
- Unemployed status and South African citizenship, as these programmes target unemployed youth
- No previous internship with INSETA
Important: Sources differ on how much qualification is needed. Some 2026 articles say the programme is for people with no experience, while the older advert asked for a degree or diploma. The live advert is the only reliable source, so read the “Minimum requirements” section before you apply.
If you completed a learnership or internship funded by INSETA (the Insurance Sector Education and Training Authority) in the past, you are likely not eligible. Check with the recruiter if you are unsure.
6. Skills and Competencies MiWay Wants
The earlier advert lists these competencies:
- Effective written communication
- Time management
- Computer literacy
- Telephone etiquette
- Analytical ability
- Strong verbal communication
- Self-motivation and the ability to multitask
How to show these skills without work experience
| Skill | Where you may already have it |
|---|---|
| Communication | Class presentations, group projects, church or community roles |
| Time management | Balancing studies, family duties, part-time work |
| Computer literacy | Typing assignments, spreadsheets, email, online research |
| Telephone etiquette | Calling for family, volunteer work, helping at a shop |
| Analytical thinking | Maths, accounting, or any subject where you solved problems |
| Self-motivation | Studying alone, finishing a course online, starting a small business |
Use short, specific examples, such as “Managed a stall at a school fundraiser and handled cash and customer questions,” rather than general claims.
7. Step-by-Step Application Guide
Step 1: Gather your documents
- Certified copy of your ID
- Matric certificate
- Diploma or degree certificate and academic transcript
- Updated CV
- Proof of any extra courses, such as computer skills or customer service training
Scan them clearly as PDFs and give each file a sensible name, like “Thandi_Nkosi_ID.pdf.”
Step 2: Prepare a strong CV
Keep it to two pages. Include your contact details, a three-line profile, education, any work or volunteer experience, skills, and references. Avoid photos, fancy fonts and exaggerated claims.
Step 3: Create your profile on the portal
Use a professional email address and a phone number you answer. Recruiters often call from unknown numbers.
Step 4: Find the vacancy
Search for “Client Services Intern” and filter by Midrand. Make sure it is the 2026/2027 intake and not an older advert.
Step 5: Complete every field
Fill in all sections honestly. Missing information is one of the easiest reasons for a recruiter to move on.
Step 6: Submit early
Don’t wait for the deadline. Portals get busy, and some programmes close early once they receive enough applications.
Step 7: Track your application
Note the date you applied, and check your email and spam folder regularly.
8. How to Stand Out From Hundreds of Applicants
- Mirror the advert’s language. If the posting asks for “data capturing” and you have captured data, use those words in your CV.
- Proofread twice. The role is about accuracy, and a CV with typos suggests you may make the same mistakes on the job.
- Show results. “Helped 30 customers per day” is stronger than “good with customers.”
- Show interest in insurance. Learn the basics of motor, household and personal cover.
- Keep your digital presence clean. Employers sometimes look at social media profiles.
- Ask someone to review your application. A teacher, mentor or friend with work experience can catch problems you miss.
9. Preparing for Assessments and Interviews
Large employers often screen candidates in stages. Check your invitation for the exact format, but be ready for:
Online assessments
- Basic numeracy and literacy
- Typing speed and accuracy
- Situational judgement questions, such as what you would do if an angry client called
Interviews
Common questions include:
- Why do you want to work in client services?
- Tell us about a time you helped someone with a problem.
- How do you handle a rude customer?
- How do you stay accurate when doing repetitive work?
- What do you know about MiWay?
- Where do you see yourself in a few years?
Using the STAR method
Structure your answers as Situation, Task, Action, Result. For example: “At a community event, a visitor was upset about a delay (situation). I had to calm them and find a solution (task). I listened, apologised, and found a staff member who could help (action). They thanked me and stayed for the event (result).”
Interview day checklist
- Neat, professional clothing
- Printed copies of your documents
- Arrive 15 minutes early, or log in early for a virtual interview
- Test your internet, camera and microphone beforehand
- Prepare two or three questions to ask the interviewer, such as what a typical day looks like for an intern
10. Pay, Benefits and Practical Matters
I could not confirm the stipend or benefits for this specific intake, so do not rely on figures from blogs. The live advert or your offer letter is the reliable source. Ask about:
- Monthly stipend and payment date
- Working hours and any shifts
- Leave arrangements
- Training provided
- Whether a stipend covers your commute
Planning for Midrand
The programme is based in Samrand (Kosmosdal), Midrand. Before accepting, think about:
- How you will get to work every day and how long it will take
- Whether you need to relocate, and what accommodation will cost
- How transport costs compare with your stipend
11. Career Prospects After the Internship
The programme does not guarantee employment. Sources state that it does not guarantee a permanent job after completion. Still, a year of structured experience opens doors. Possible pathways include Client Services Consultant, Client Relationship Manager and Financial Services Professional.
How to get the most from your 12 months
- Be reliable. Punctuality and consistency are noticed.
- Ask questions. Interns who ask good questions learn faster.
- Learn the products. Understand how motor and household policies work.
- Build relationships. Get to know colleagues in other teams.
- Document your achievements. Keep a record of what you did, for your future CV.
- Ask for feedback. Do it regularly, not just at the end.
- Look for openings early. Check internal and external vacancies in the last few months.
- Collect references. A supportive manager’s reference can open doors.
12. Avoid Scams
- Never pay money to apply for an internship.
- Do not share your banking PIN or passwords.
- Be wary of offers on WhatsApp or Facebook that ask for “registration” or “admin” fees.
- Verify any recruiter’s email domain, and confirm the vacancy on the official careers site.
13. Other Opportunities at MiWay
If this internship doesn’t fit, consider:
- MiWay Business Insurance Internship, which places interns in the Sales and Support teams in Midrand
- MiWay IT internship, a 12-month programme starting in 2027
- Other Sanlam Group learnerships, internships and graduate programmes
Set up job alerts on the careers portal so you hear about new openings quickly.
14. Frequently Asked Questions
Do I need experience? No. The programme is designed for people with no experience.
Do I need a degree? An earlier advert asked for a degree or diploma, and other sources suggest Matric may be enough. Check the live advert.
Is there an application fee? No.
What if I have done an INSETA internship before? You are likely excluded.
Where will I work? Samrand (Kosmosdal), Midrand, Gauteng.
How long is the programme? 12 months.
Will I get a permanent job? Not guaranteed, but many interns use the experience to secure roles.
What if I miss the closing date? Set alerts for future intakes and apply to similar programmes.
Can I apply for more than one internship? Yes, as long as you meet each programme’s requirements.
Final Thoughts
The MiWay Client Services Internship offers a structured year of practical experience, supervision and exposure to the insurance industry. The steps are simple: confirm the requirements in the live advert, prepare your documents, submit through the official careers portal, and prepare for assessments and interviews. Apply early, and keep applying to similar programmes while you wait.
Note on originality: I wrote this in my own words, but I can’t guarantee a 100% originality or readability score. Run it through a plagiarism and readability checker before publishing. I can also put it into a Word document, add SEO elements like a meta description and title tag, or write a social media version.
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