Old Mutual Multiskilled Consultant Graduate Internships 2026/2027

Starting a career in the financial services sector can be an exciting step for recent graduates. Old Mutual, a well-known financial services group, is offering a valuable opportunity for individuals to gain practical experience through its Multiskilled Consultant Graduate Internship Programme. This program is designed to equip graduates with the skills and knowledge needed to excel in customer-facing roles within the company. The Multiskilled Consultant Graduate Internship Programme 2026 / 2027 aims to develop future leaders in customer service.

Key Takeaways

• The Old Mutual Multiskilled Consultant Graduate Internship offers practical experience in financial services, focusing on customer interaction and problem-solving.
• Interns will be responsible for providing excellent customer service, identifying needs, and guiding clients through solutions and appropriate channels.
• Applicants need a Grade 12 certificate, a relevant degree, strong communication skills, and the ability to work under pressure and in a team.
• Applications are submitted online via the Old Mutual careers portal, with a closing date of 22 September 2026.

About the Old Mutual Graduate Internship

This internship program is specifically for graduates looking to launch their careers at Old Mutual as Multiskilled Consultants. The role focuses on providing excellent customer experiences by understanding client needs, managing their expectations, and offering suitable solutions. Interns will also learn to guide customers to the appropriate service channels while adhering to productivity, procedural, and quality standards set by the company.

Responsibilities of a Multiskilled Consultant Intern

Successful candidates will engage in a variety of duties that contribute to the overall customer service delivery. These responsibilities include:

• Providing professional and customer-focused service across various interaction points.
• Assisting customers with a range of products, services, and communication methods.
• Identifying customer needs and suggesting appropriate products, services, or solutions.
• Managing customer inquiries and cases from the first contact to their final resolution.
• Developing strong customer relationships to support retention and loyalty.
• Spotting recurring customer issues and suggesting improvements for service and processes.
• Maintaining high standards of quality, accuracy, and professionalism during all customer interactions.
• Completing administrative tasks accurately and within set deadlines.
• Collaborating with internal teams, business partners, and service providers to resolve customer issues.
• Achieving individual and team targets for performance, service, quality, and productivity.
• Ensuring all customer interactions and transactions comply with regulatory requirements, company policies, and risk management practices.
• Staying informed about products, processes, market changes, and regulatory updates.
• Helping customers utilize self-service and digital platforms.
• Recording customer trends, feedback, and concerns to aid continuous improvement efforts.
• Participating in team meetings, coaching sessions, and knowledge-sharing activities.

Requirements for Applicants

To be considered for the Old Mutual Multiskilled Consultant Graduate Internship, applicants must meet the following criteria:

• Completion of Grade 12 / Matric.
• A relevant Degree.
• Strong verbal and written communication abilities.
• The capacity to perform well under pressure.
• The ability to work effectively within a team environment.
• Good judgment and problem-solving skills.
• Proficiency in computer use, including MS Office.
• Good typing speed and accuracy.
• Familiarity with Old Mutual systems such as BANCS, BIZAGI, Outlook, and CMOS is advantageous.

Skills and Competencies Valued by Old Mutual

Old Mutual seeks candidates who demonstrate key attributes essential for success in the role. These include:

• Client Focus: A genuine commitment to understanding and meeting customer needs.
• Gaining Commitment: The ability to secure agreement and move forward with solutions.
• Initiating Action: Proactively taking steps to address issues and achieve goals.
• Ownership: Taking responsibility for tasks and customer outcomes.
• Technical Knowledge: Specific understanding of systems like Bancs, Bizagi, and CMOS is highly valued.

How to Apply for the Internship

Applications for the Old Mutual Multiskilled Consultant Graduate Internships are to be submitted online. Interested candidates should visit the Old Mutual careers portal to complete their application.

Please ensure your application is submitted before the closing date of 22 September 2026.

Click here to apply for Old Mutual Multiskilled Consultant Graduate Internships 2026 / 2027

Conclusion

The Old Mutual Multiskilled Consultant Graduate Internship Programme offers a significant opportunity for graduates to build a foundation in the financial services industry. By focusing on customer experience, problem-solving, and professional development, this program prepares interns for a rewarding career. Those who meet the requirements are encouraged to apply and take this important step in their professional journey.

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